H.O.M.E is hiring an Office Manager to oversee program administration, support staff productivity, operations, regulatory compliance, and client/provider relations. This role ensures the program runs smoothly with the Executive Director and COO, meeting goals daily, weekly, quarterly, and annually.

Shift- Mon-Fri 8:30 AM - 4:30 PM

ROLES & RESPONSIBILITIES
 Oversees all aspects of day-to-day operations of the program to ensure compliance with regulatory
requirements and departmental policies/procedures in coordination with the Program Manager.
 Works with Executive Director to develop, update and maintain all clinical front desk/billing policies and
procedures.
 Participates in the planning and implementation of the annual business plan.
 Participates in the system for handling client complaints and adverse incidents.
 Oversee orientation of new non-clinical medical staff
 Oversee support staff work schedules, time-off requests, timesheets
 Participate in the development of new policies and procedures; update and maintain existing policies and
procedures as needed; ensure medical staff understand and consistently follow all program policies and
procedures
 Develop and coordinate efforts for meaningful use
 Generate regular reports to monitor data related to utilization of services and productivity (number of visits,
number of procedures, provider-specific activity)
 Closely monitor systems between front desk, clinical and administrative staff to ensure operations (scheduling,
documentation of eligibility, collection of co-pays/outstanding balances, prior authorizations,
charting/documentation of encounters and the claims submissions/reconciliation process) are working to
maximize program revenue
 Assists in overseeing the Infection Control program to ensure staff compliance with relevant policies and
procedures with a special emphasis on data collection, maintenance of logs and the documentation process
 Assist the corporate compliance officer with the timely completion of QA audits and maintenance of QA files
 Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly
maintained and repaired as needed; ensures that all equipment-related activities are properly documented
 Work collaboratively with clinical staff and the client’s funding sources to obtain initial authorizations for
reimbursement for intervention and recovery support services
 Oversees the system for managing supplies and inventory; monitors expenses against budget
 Manages the system for handling client complaints and reporting adverse incidents to the Corporate
Compliance Officer and Executive Director.

JOB QUALIFICATIONS:
 Has extensive experience organizing resources and establishing priorities
 High school diploma required; associate degree preferred
 Ability to communicate effectively, both verbally and in writing
 Ability to maintain quality, safety and/or infection control standards
 Working knowledge of the operations and administration of a behavioral health clinic
 Knowledge of psychiatric rehabilitation programming and services
 Knowledge of psychiatric rehabilitation procedures, regulations and standards
 Thorough understanding of front office operations, including reception/registration, scheduling, determination of
eligibility, prior authorizations and collection of co-pays/outstanding client balances
 Thorough knowledge of medical insurances and billing operations
 Ability to make effective administrative/procedural decisions and recommendations
 Skill in the use of computers with a Windows-based operating environment Behavioral Qualities
 Able to work effectively at all levels in a collaborative team environment to offer guidance and supervision in a
constructive and appropriate manner
 Current CPR certification
 Fingerprint clearance, and pass drug test, physical exam, and clear TB test
 Previous administrative or clinical experience in a behavioral health program
 Excellent organizational skills
 Outstanding customer service and interpersonal skills
 Ability to develop and maintain record-keeping systems